True - Privacy Policy (User)

Privacy Policy (User)

This policy applies to all Senara services and products, including True app, and covers all official communication channels such as the website, social media, WhatsApp, and any other relevant platforms.

At Senara, we are committed to protecting the privacy of our clients and fully complying with local and international data protection regulations. We collect identity information (such as name, email, and phone number), as well as technical service logs (such as True app records), exclusively for the purpose of improving our services, providing technical support, and responding to customer inquiries.

All data is stored securely and is not shared with third parties unless required by law or for technical fulfillment of service requests. Every record, number, or conversation imported or shared in the system is retained strictly for technical support or service management, and such data is deleted once it is no longer needed or upon the customer's request. No data is used for marketing purposes without explicit customer approval.

Clients have the right to request the correction or deletion of their data, or to inquire about how their data is used, through the official communication channels published on our website, True app, or Senara's official social media accounts.

By using any of Senara’s services, products, or communication channels (such as WhatsApp, the website, or social media for support), the user agrees to share the necessary information in order to receive services and support.

All services are directed at existing customers or service providers affiliated with our projects (such as True app, platforms for home-based or skilled service providers, and delivery representatives, as well as end customers).

It is prohibited to use any Senara service for submitting fake data, bogus requests, or illegal activities. Senara reserves the right to suspend service or contact relevant authorities in case of any violations.

Senara reserves the right to update these policies and terms at any time, with updates published on its official channels and social media networks.

General Statement for All Channels

These policies and terms apply to each official channel used by Senara, whether it be the website, mobile applications, or social/digital communication platforms such as WhatsApp. Any service or communication is subject to these conditions to protect client and user data and to ensure security and transparency.